Find answers to your FAQs

Frequently asked questions

Wherever you are on your Ionburst journey, this FAQ offers insights

General

What is Ionburst?

Ionburst is the world’s first Self-Defending and Self-Repairing Cloud storage service™.

How can I get familiar with Ionburst?

General information about Ionburst can be located on the: ‘What is Ionburst’ and ‘Why Ionburst’ pages.

Technical information about Ionburst, can be located on the Ionburst documentation site: https://docs.ionburst.io

How do I get in touch with Ionburst Support?

Up to date support options for Ionburst can be located: https://ionburst.io/support/

Where can I get Ionburst Flex free?

Ionburst Flex is currently available for free for 14 days. Sign up to the free trial here: https://ionburst.io/ionburstflex-free-trial/

What is Object Storage?

Object storage is a data storage architecture that manages data as objects, as opposed to other storage architectures like file systems which manage data as a file hierarchy.

Product

Is my information secure?

Yes.

For more information on how Ionburst secures your data, please visit our ‘What is Ionburst’ and ‘Why Ionburst’ pages.

What do I do if I'm locked out?

If are locked out of your Ionburst Portal account, please get in touch with Ionburst support. A member of our team will be able to help you regain access.

Is it safe to integrate with?

Yes.

Our available technical integrations, are available in our Developer Centre.

How long does it take to set up?

Ionburst has been designed for rapid adoption.

It can be set-up and integrated with any app in under 15 minutes.

Ionburst is currently offered through the AWS Marketplace, where a subscription and account can be setup in a matter of minutes.

I've not integrated yet. Where do I start?

  1. New to Ionburst? Please explore our Products to see which Ionburst offering is for you.
  2. If you are already subscribed to an Ionburst product, please use the;
    1. developer centre, and
    2. documentation site.
Portal

What is the Ionburst Portal link?

The Ionburst Portal is available at:

What is an Ionburst party?

A party is similar to a bucket or container on other cloud-based object storage platforms. A party also acts as the owner for each data object stored within it.

API credentials are limited to a single party, and cannot be shared or transferred between parties.

Data stored by a party cannot be shared with another party.

Is there a limit to how many Ionburst parties you can have?

No.

As an Ionburst customer you can create as many parties as you need.

Can I see the Ionburst party credentials again after creation?

The API credentials generated on the Ionburst Portal are only visible once by design.

Unable to retrieve or copy the credentials when creating the user?

You will be required to create another user within the party in concern.

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