Privacy and Security Policy

Introduction

Ionburst Limited, including its wholly-owned subsidiaries (collectively, “Us,” “We,” “Our,” “Ionburst,” or the “Company”) is committed to protecting the privacy of individuals who visit the Company’s Web sites (“Visitor(s),” “You,” and derived adjective “Your”), individuals who register to use the Service as defined below (“Customers”), and individuals who register who attend the Company’s corporate events (“Attendees”). This Privacy Statement describes Ionburst’s privacy practices with regards to its Web sites and the related services and applications offered for production use by Ionburst to its customers that purchase commercial subscriptions (collectively, the “Service”).

If You have questions or complaints regarding Ionburst’s Privacy Statement or practices, please contact Us at info@ionburst.io.

You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Web Sites Covered

Ionburst has established this Privacy Statement to help You to understand how Ionburst collects and uses personally identifiable information. This Privacy Statement covers the information practices of Web sites that link to this Privacy Statement, including, but not limited to https://ionburst.io.

Ionburst’s Web sites may contain links to other Web sites. Ionburst is not responsible for the information practices or the content of such other Web sites. The Company encourages You to review the privacy statements of other Web sites to understand their information practices.

Information Collected by Ionburst

Ionburst does not collect email addresses from the Service for marketing use. Ionburst does collect information from Visitors. This information is collected in accordance with this Privacy Statement, from sources that include but are not limited to content syndication, Web site registration forms, webinar registration forms and conferences.

Personal Information You Provide to Us

Ionburst collects information from Visitors to the Ionburst Web sites and Customers of the Service.

Ionburst receives and stores any information entered when expressing an interest in obtaining more information about the Service or registering to use the Service. When a Visitor expresses an interest in obtaining information about the Service or registering to use the Service on Ionburst’s Web sites, Ionburst may require the Visitor to provide personal contact information, such as name, company name, address, phone number, email address, and any other information necessary for Us to provide Visitors with access to the various aspects of the Service (collectively, “Personal Information”).

The Personal Information Visitors provide may be used for such purposes as answering questions, improving the content of the Web sites, customizing the content, and communicating with Visitors about Ionburst’s Service, including special offers, announcements, and new features.

Personal Information Collected Automatically

As Visitors navigate or interact with Ionburst’s Web sites, Ionburst may also automatically collect information through the use of commonly used information-gathering tools, such as cookies.

Use of Cookies by Ionburst

Please view our dedicated Cookie Policy for more information on how Ionburst use cookies.

Use of Information Collected

Ionburst may occasionally run contests or other special promotions on the Web sites, in which Visitors are invited to participate, and in connection with such activities, Ionburst may ask Visitors to submit contact information (for example, an e-mail address) or demographic information (for example, their post code, employing industry, or country of residence).

Ionburst may use the data collected in these contests and promotions to send promotional material about Ionburst or our partners to the Visitor who submitted such information. Contact information collected from these contests and promotions may be used to administer the contest and notify winners and contact Visitors when necessary.

Except as described in the Privacy Statement, Ionburst will not give, sell, rent, or loan any identifiable Personal Information to any third party, without either a Visitor’s prior consent or another legal basis.

Ionburst may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise its legal rights or defend against legal claims. Ionburst may also share such information if the Company believes it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Ionburst’s terms of service or other, related contract terms, or as otherwise required by law.

Ionburst may also provide non-personal, summary or group statistics about Ionburst’s Customers, sales, traffic patterns, and related Service information to reputable third-party vendors, but such statistical data will not include Personal Information.

If Ionburst is involved in a merger, acquisition, or sale of all or a portion of its assets, Visitors will be notified via a prominent notice on Ionburst’s Web site of any change in ownership or uses of Personal Information, as well as any choices Visitors may have regarding their Personal Information.

We work with a global network of partners who provide consulting, implementation, training and other services around our Service. Some of these partners also help us to market and promote our Service, generate information about prospective customers for us, and resell subscriptions to our Service.

We may receive information from these partners, such as billing information, technical contact information, company name, what Ionburst Service editions You have purchased subscriptions for, or may be interested in, evaluation information You have provided, what events You have attended, and what country You are in.

How We use the information we collect depends in part on which Service a Customer uses, how the Customer uses the Service, and any preferences a Customer may have communicated to us. Below are the specific purposes for which We use the information We collect.

If You Fail to Provide Personal Data

Where we need to collect Personal by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Provision of the Service

Our Service also includes features that personalize Customers’ users’ experience, enhance users’ productivity, and improve users’ ability to collaborate effectively.

Improvement of the Service

We are always looking for ways to make Our Service smarter, faster, secure, integrated, and useful to Customers. We use collective learnings about how people use Our Service and feedback provided directly to Ionburst to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Service.

For example, We examine aggregated usage patterns of Our Customers to determine which third-party applications that integrate with Our Service are most frequently used by Customers, in order to ensure that the Service performs as well as possible. In some cases, We apply these learnings across the Service editions to improve and develop similar features or to better facilitate the interoperability of the third-party applications that Customers use with the Service. We also may test and analyze certain new features with some users before making those feature available to all users.

Aggregated data could be derived from Personal Information but is not considered personal data in law as this data will not directly or indirectly reveal Your identity. For example, we may aggregate your data about how you use our website, to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your Personal Information so that it can directly or indirectly identify you, we treat the combined data as Personal Information which will be used in accordance with this Privacy Statement.

Security of the Service

For security purposes, We use information about Customers and their use of the Service to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies, and to assist Customers in their monitoring of such suspicious or fraudulent activity.

Our Legitimate Interests

To protect Our legitimate business interests and legal rights, and where required by law or where We believe it is necessary to protect our legal rights, interests and the interests of others, We use information about You in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.

Your Consent

With Your consent, We use information about You where You have given us consent to do so for a specific purpose not listed above. For example, We may publish testimonials or featured Customer stories to promote the Service, with Your permission.

Legal Basis for Processing (for EEA Users)

If You are an individual in the European Economic Area (EEA), We collect and process information about You only where we have a legal basis or bases for doing so under applicable EU laws. The legal bases depend on the Service edition(s) that You use and how you use them, and/or how You interact with the Web site(s), and/or whether You have a business relationship (for example, if You are an employee) with Ionburst Customer or prospective Customer. This means We collect and use Your Personal Information only where:

• We need it to provide You the Service, including to operate the Service, provide Customer support and personalized features and to protect the safety and security of the Service;
• It satisfies a legitimate interest (which is not overridden by Your data protection interests, in Ionburst’s assessment after Ionburst’s analysis in compliance with applicable data protection laws), such as for research and development, to market and promote the Service and provide information to Customers and prospective Customers in such regard, and to protect Our legal rights and interests;
• You give Us consent to do so for a specific purpose; or
• We need to process Your Personal Information to comply with a legal obligation.

Protection of Information

Ionburst’s Web sites offer publicly-accessible blogs and community forums. Any information provided in these areas may be read, collected, and used by others who access them.

The security of Ionburst’s and Our third party providers’ infrastructure is a critical priority for Ionburst, and We implement safeguards designed to protect Your data, including Personal Information. However, no security system is impenetrable, and due to the inherent nature of the Internet, We cannot guarantee that data, including Personal Information, during transmission through the Internet or while stored on Our systems or otherwise in Our care, is absolutely safe from intrusion or other unauthorized access by others.

Ionburst’s Web sites includes social media features, such as the Facebook and Twitter buttons, and certain widgets, such as the “share this” button or interactive mini-programs that run on the Web site. These features may collect a Visitor’s IP address, data regarding the page(s) each Visitor visits on the Web site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on Ionburst’s Web site. A Visitor’s interactions with these features are governed by the privacy policy of the company providing it. Ionburst has no direct relationship with the individuals whose Personal Information it processes.

Ionburst will retain Personal Information it processes on behalf of Visitors for as long as needed to provide Web site services to Visitors. Ionburst will retain and use this Personal Information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Access to Personally Identifiable Information

If you’re a Visitor and Your Personal Information changes, or if You no longer desire to receive information about Ionburst n’s Service, You may have Your Personal Information updated or removed from Ionburst’s records by emailing info@ionburst.io or by contacting Us by telephone or postal mail at the contact information listed below.

What Choices do I Have?

You can always opt not to disclose information, even though it may be needed to take advantage of or register for certain features of the Service or other content made available via the Web sites.

Customer Testimonials, Comments, & Reviews

We may post Customer testimonials, comments, and reviews on our Web sites, which may contain Personal Information. We do obtain the Customer’s consent via email prior to posting the testimonial, in order to be able to post their name along with their testimonial. If You wish to update or delete Your testimonial, you can contact us at info@ionburst.io

Our Policy Towards Children

As an enterprise software company providing the Service to Customers, Our communications, business processes, and the Service itself are not directed to individuals under age 18. We do not knowingly collect Personal Information from children under age 18. If We become aware that a child under age 18 has improperly provided Us with Personal Information, We will take steps to delete such information. If You become aware that a child has provided us with Personal Information, please contact Us.

Changes to Privacy Statement

Ionburst may amend or update this Privacy Statement from time to time. You can review the most current version of this Privacy Statement at any time. Use of information We collect is subject to the Privacy Statement in effect at the time such information is used. If we make material changes in the way we use Personal Information, We will notify you by posting an announcement on the Web sites or sending You an email prior to the change becoming effective. Your continued use of the Service following any such change constitutes Your agreement to be bound by such changes to the Privacy Statement. Your only remedy, if you do not accept the terms of this Privacy Statement, is to discontinue use of the Service.

Contact Us

If You have any questions about this Privacy Statement or Ionburst’s Web sites, please contact Us directly at: info@ionburst.io

Written enquiries may be addressed to:

Ionburst Limited, Citypoint, 3rd Floor, 65 Haymarket Terrace, Edinburgh, Scotland, EH12 5HD

+44 (0) 131 210 0047